Technical Business Analyst
Knowledge Anywhere, Inc. builds and deploys custom eLearning and support solutions that leverage the latest and greatest technologies to fill knowledge gaps that stifle business efficiency. Our cutting-edge, agile software products and services make knowledge transfer more flexible and effective. More than anything, we are passionate about our people and our customers with a commitment to reward hard work and exceptional ideas. We are proud to call companies like Ford, Microsoft, Extended Stay America, Siemens, GE, Ste. Michelle Wine Estates, and Starbucks our customers. Yet we are just as proud of the smaller companies in our client roster. Every customer is a partner to us, no matter how large or small.
We are looking for problem solvers. We serve clients with big challenges, who need a wide array of help, ranging from executing on their pre-determined visions to building full-scale solutions from an initial set of high-level requests. We need big picture thinkers who can help our clients plan their technological futures, so our Business Analyst needs to be aware of emerging technologies and trends while also being passionate about how the web works and where it's headed. In short, you'll need the personal drive, spark, and adventurous attitude it takes to build a strategy that satisfies stakeholder needs and turn that strategy into a digital reality.
The Technical Business Analyst will translate the client's business needs into a functional approach, work in lock step with the Project Manager and development team to build the system on budget and on time, and ensure the overall quality of the work through delivery. You will write documentation, contribute to test plans, produce wireframes and process flows, and will ensure that the product delivered is the product envisioned.
Technical Business Analysts may come from a variety of backgrounds, including development, consulting, project management, and traditional business analysis. All share the common profile of being skilled across a multitude of disciplines, passionate about solving problems and curious about how the web works. Communication plays a significant role in the ability of this individual to thrive in a team setting. The Business Analyst will need to craft documents with functional/technical specifications and describe the processes and techniques that could best be applied to a customer's requirements. If you think you fit this profile we encourage you to submit your qualifications for consideration.
*Develop and frame requirements through client discussions, user interviews and ongoing communications
*Conceive of creative information architecture and user experiences using best practices
*Understand business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties
*Define business and technical integration requirements and provide the strategic recommendations
*Document, via annotations or other artifact clarifications, how any given functionality will work
*Create functional and technical documentation within company standards and best practices
*Compose web-based user interfaces with wireframing and other visually demonstrative techniques
*Perfect artifacts, tools, templates and approaches to work throughout the project life cycle
*Work with technical architects and developers to inform the functional designs of web systems
*Fully understand the solution framework and ensure that a conceptual approach is feasible prior to presenting to the client
*Work with QA resources to author functional test scripts and create test plans
*Use information gained through market and technology research to improve solutions and suggest enhancements pro-actively
*Prepare and deliver end-user and technical documentation
*Document processes and techniques for re-use on other projects
*Perform other related duties as assigned, occasionally spanning full scope Project Management
*Must possess at least 4 years of software project experience
*Must possess at least 2 years of experience with business analyst responsibilities
*Comprehensive knowledge of the principles and concepts of web-based software development
*Experience conveying system design and project domain concepts
*Understanding of content management systems (CMS)
*Understanding of most basic and some advanced Internet technologies
*Experience developing requirements, use cases, user stories, etc.
*Knowledge of life cycle processes, to include planning, analysis, design, development, testing, etc.
*Willingness and attitude to help customers find workable and pragmatic solutions
*Intellectual curiosity with an interest in learning new technologies and practices
*Superb verbal and written communication skills
*Ability to work independently and as part of a team
*Ability to manage time across a variety of tasks and projects
*Right to work in the U.S. that is not based solely on possession of a student visa or an employer-sponsored visa
*Must physically reside within commuting distance of Glasgow DE
*Experience with Agile development methodologies such as SCRUM or a phased iterative methodology
*Experience managing customer expectations and facilitating client interaction
*Development and harvesting of business rules, leading to the design of applications
*Experience providing direct customer support and assistance
*A general understanding about the best practices involved with user-experience (UX) design
*IT development and/or a consulting background
*Bachelors degree strongly preferred
TOP REASONS TO WORK AT KNOWLEDGE ANYWHERE
*We are an established organization.
We are a great northwest-based company with true work/life balance, and interesting client-facing projects. Founded in 1998, we are an established yet nimble company, and offer an outstanding benefits package.
*We have great perks.
Free parking, casual dress code, free snacks and beverages in the office, "summer Fridays", continuing education reimbursements, fitness reimbursement program, team building events, a peer-to-peer microbonus/recognition program... To name a few.
*We offer a competitive compensation and benefits package.
Medical, dental, and vision insurance paid 75% by Knowledge Anywhere for employee and dependents (unless spouse has benefits through their employer). Some benefits are provided at no cost to employees including short term disability insurance, long term disability insurance, 10 paid holidays per year and paid time off. Other benefits include 401(k) with matching, and medical flexible spending account. Our compensation package includes a base salary and profitability bonus opportunities.
*You will make an impact.
Knowledge Anywhere is not a huge organization where you get lost in the shuffle. We are a small, yet mighty company where your efforts will have a real impact.
*Our products make a real difference.
Knowledge Anywhere's products are used by world-class corporations throughout the world and have a direct impact on the performance and satisfaction of their employees and customers. So, whatever your job at Knowledge Anywhere, you know that providing high-quality products and services is the top priority. And for good reason!
*We live our values.
Knowledge Anywhere embodies the values of those who work here. We embrace diversity. We offer a casual atmosphere where people work hard and feel a part of the organization as a whole.
For consideration, please complete a profile here: https://knowledgeanywhere.bamboohr.com/jobs/view.php?id=33
Knowledge Anywhere is an equal opportunity employer.