This position requires someone who truly understands technology and has the ability to communicate clearly and effectively. We expect professional and confident communication in person, by phone, and by email. We are looking for an individual who is self-motivated, interested in seeing our company succeed, and is willing to make a serious commitment to encouraging successful relationships with our clients and business partners.
We are not the IT employee in a server closet. We get out and interact with a diverse group of clients. Happy clients are our number one priority. Our new tech needs to understand that he/she is the face of CRC. A strong professional disposition and good client relationship skills are key.
CRC Technologies is a well-respected IT firm in the Washington Dental Community. We work hard for our clients and they treat us as one of their employees. This position requires daily tech support duties and driving from client to client. We support over 200 offices throughout the Pacific Northwest and need another good-natured, fun-loving tech. We will be conducting interviews throughout February and hope to hire someone in March.
Qualified Candidates will possess the following attributes:
-Excellent oral and written communication skills with the ability to project a positive and professional image
-Capable of handling technical issues with minimal supervision or assistance
-Strong ability to multi-task
-Ability to work effectively under pressure and meet project goals, expectations, and deadlines
-Willingness to work as a member of a team to solve problems
-Ability to work under general supervision and provide guidance effectively to others on complex assignments
-Ability to take ownership of projects and client accounts
-Provide a big picture game plan for client software/hardware upgrades and network improvement
-Available for 24x7 on-call support
-Experience in Medical / Dental Imaging a Plus
Job Responsibilities include:
-Onsite and remote IT support for small to mid-sized business. Troubleshooting, maintaining, documenting and installing hardware on the server level all the way to workstation peripherals.
-Client relationship management
-Provide support for: Microsoft Office products (Word, Excel, PowerPoint, etc.)
-Must be able to lift 50 lbs
-Must have in-depth knowledge of commonly-used concepts, practices, and procedures relating to network and systems administration, use, and integration (with a minimum of 2-3 years of practical experience...school, on-job, or military experience)
-Install & troubleshoot proprietary software & hardware at client locations
-Extremely Proficient MS OS understanding (Workstation & Server)
-Experience integrating business systems and applications
-IT Vendor Relationship Experience
-Extensive troubleshooting experience with hardware, software, and network connectivity issues
-Understanding of Active Directory
-Understanding of network topologies
-Understanding of AntiVirus technology
-Understanding of Google Apps email migration
-MAC OS X and VMWare Fusion proficiency is a plus
-Must have a positive disposition and related or unrelated customer service experience
-Must have a solid understanding of their own communication skills
-Must be able to handle crisis situations in a calm, effective manner
-Must be a team player, be self-motivated, and have flexibility in their schedule
-Must be detail-oriented and organized above all else
-Conducts day-to-day IT Department organizational tasks, including:
*System Maintenance and Operational Checks
*Management of Backup and Recovery systems
*Management of Virus Protection System
*Installs patches and updates as necessary
Send resume and pay requirements to the Craigslist address above...
Use a subject line that starts with the letters "Systems Specialist" and use the rest of the subject line to get our attention. Our first cut of applications will be based on following directions. Keep in mind, a person is reading this email. . . This is a chance to be you and to the point. Please answer the following questions in the body of the email (not as an attachment). Your resume must be attached as a PDF.
1. Do you have a reliable vehicle? What kind of vehicle and what model year is it?
2. What do you love about customer service?
3. What is your best/worse tech horror story?
4. What is your favorite beer and why? (You are not required to like beer, if not let us know your favorite type of pizza.)
5. Where is your favorite place to spend free time?