To apply for this position, follow the link: https://app.smoothhiring.com/apply/CAR0149-5B63?ps=clp Level II Support/Quality Analyst Job Description: Cardtapp is seeking a high-energy and passionate Level II Support/Quality Analyst to join our Development team. This individual will primarily be working with the Customer Success & Development teams as well as directly with customers to provide quality assurance testing of new features, issue resolutions, end-to-end test plan creation & execution, and requirements gathering & reporting. In addition, this individual will work to configure customer integrations and provide technical capabilities to support the Sales, Marketing and Customer Success teams. This exciting and technically challenging role represents a blend of customer-facing and internal-facing activities with special emphasis on cross-functional projects. Your success will be measured by the timely completion of projects, technical quality, customer satisfaction, and your ability to improve the company through collaboration and personal initiative. Responsibilities: -Become a product expert and develop a thorough understanding of the Cardtapp platform and its many applications -Act as a liaison between the customer, engineering, and account management teams -Provide specialized technical support to customers; analyze/reproduce reported issues for elevation to the engineering team as appropriate -Manage multiple, concurrent customer success tasks using technical tools and problem-solving skills -Analyze and document existing customer architectures to recommend and implement appropriate integration patterns using the broad Cardtapp solution platform -Build and maintain templates and other reusable assets to meet customer needs -Work within R&D to test, analyze & report on new features and issue quality. -Create test plans, develop standards and procedures to determine product quality and release readiness. -Drive innovation and streamline overall testing procedures. Required qualifications: -Prior work experience in a fast-paced technical team -Demonstrated technical skills and curiosity; able to learn and embrace new technologies quickly; scripting and/or development experience is preferred -Outstanding written and verbal communication skills -Ability to communicate effectively with business users and technical teams -Ability and willingness to work directly with customers to solve problems -Proven ability to work cross-functionally -Excellent project management and multitasking skills -A personal commitment to make customers' lives better and provide exceptional customer experiences -Ability to empathize with a potential user, understand their needs and then use this insight to support the developers and improve our products One or more of the following technical skills are strongly preferred: -Salesforce user or admin -MongoDB -Ruby on Rails development -Test automation technologies -Web scripting (Python, Ruby, etc.) -Use of the Zapier integration platform To apply for this position, follow the link: https://app.smoothhiring.com/apply/CAR0149-5B63?ps=clp