IT Senior Support Technician (Tier 2, Tier 3) Full Time with Benefits!
Technology planning and integration for dental specialists: you will be involved in all areas of installing, supporting, and maintaining our clients' networks in the Seattle Area.
Competitive hourly wage - you are paid for business travel time and overtime
Health insurance for you and your family
401(k) retirement plan with generous company match that is 100% vested
Two weeks Paid-Time-Off plus 8 paid holidays per year
Free stuff! Choose from a selection of Tech Benefits for your personal use: Netflix, Amazon Prime, Spotify, Dropbox, Google Drive, Carbonite, Quicken, Turbo Tax Deluxe, and more
Kitchen stocked with free soft drinks, snacks, and whatever microwavable goodies we can stuff in the freezer
WHY CHOOSE MME?
Continuously growing since 2000, MME Consulting serves the orthodontic and dental specialist community. We enjoy long term relationships and have grown to supporting 650+ clients nationwide.
We have a great team to work with and learn from. With nearly 50 coworkers with a wide variety of skills and expertise, including some staff who have been with us for 10+ years, there is always someone to help you.
Good work/life balance. As an IT professional, you will appreciate supporting clients whose operating hours are normal business hours, Monday through Friday (no more 24/7 support!).
We provide a wide range of IT support and services, which will help you grow and expand your IT career. From Desktop Support to Network Operations to Cloud Infrastructure Design and everything in between, MME takes care of the difficulty of integrating technology in a dental specialist practice.
MME is an industry leader in dental technology integration; our client community invites MME to their conferences to present seminars on incorporating technology into successful Practices.
We encourage continuous learning for our team members; making you smarter makes us better. Our best techs are those who love to learn.
Come and join a tech-savvy, fun place to work!
HERE ARE COMMENTS FROM A RECENTLY HIRED SENIOR TECH:
"There is a feeling of fairness and of belonging at MME. Every MME employee I've met feels like this is a great place to work."
"MME has a good employee 'on-boarding' system. You get to know the other employees in one-on-one training sessions, and you are given time to learn MME's systems."
"You'll have a team of talented peers who will support you and your projects if needed anytime."
"MME's management is fair, hands-on, and they have their employee's backs."
MORE COMMENTS FROM OUR TECHS:
"There's a team focus; you're not by yourself."
"It's low stress. I have some autonomy when I work and there's no one breathing down my neck about deadlines."
"I'm always learning something new and there's a wide variety of work. It's not just password resets (even at the Tier 1 level)."
"You're not stuck behind a desk all the time. There's opportunity to get out in the field and on site at customers in the area.â"
"There's some travel. I like to get out of the office and be paid to travel. We each get our own room!"
"I love the free stuff."
"It's a fun, yet professional work environment."
"It's a family friendly atmosphere."
"Free company shirts, jackets, hats."
"Teamwork makes the dream work!" (sounds corny, but that's what they said)
ABOUT THE JOB:
As part of our team, you will be involved in all areas of installing, supporting, and maintaining our clients' networks.
This will include providing technical support at our client sites as well as remote support and will frequently involve working over the phone with end-users. We provide a company van for driving to client sites. If the van is unavailable, MME pays mileage reimbursement.
This position requires working with a variety of hardware and software including PCs, servers, network equipment, backup systems, printers, scanners, specialized dental equipment, and more.
Installations can be physically demanding and include unpacking, lifting, and carrying equipment, installing hardware in difficult to reach locations, and using hand tools.
For the most part, you will work Monday to Friday, as those are the days that most of our clients are operational. However, network installations may be scheduled outside normal business hours or over a weekend. Overtime pay rates apply to our nonexempt employees.
Available and dependable during scheduled business hours.
A satisfactory motor vehicle record that will make our insurance carrier happy to have you on board.
We expect that you will be billable for 55% of your time.
Other responsibilities will include supervising the installation of new networks as well as training and assisting technicians in resolving complex issues.
THE IDEAL CANDIDATE:
Related Associate's degree OR an equivalent combination of additional experience and/or certification
5+ years of relevant experience in a network environment; preferably in a consulting environment - experience in a client-facing role such as IT support in a consulting environment similar to ours is a huge plus!
Superior client/customer service
Excellent troubleshooting skills
Attention to detail is critical
Outstanding communication skills; both written and verbal, including follow up to ensure issues are completely resolved
Goal oriented and able to resolve tasks quickly and efficiently
Must be a self-starter and self-motivated and able to work under minimal supervision
Experience installing, configuring, and troubleshooting:
Windows desktop operating systems 10, 8, 7, XP, Active Directory
Microsoft Office applications
Office 365 hosted email
Common third-party business-grade products (i.e. Antivirus, disk imaging, server backup, Internet/network equipment, printers, and scanners)
Microsoft Remote Desktop (workstations)
Senior level experience installing, configuring, and troubleshooting:
Windows server operating systems 2016, 2012, 2008
Active Directory, DNS, Group Policy, DHCP
Microsoft Remote Desktop Services (servers), Microsoft RemoteApps
Virtualization technologies for servers and workstations (MS HyperV)
Microsoft Distributed File System (DFS)
In addition to the above job requirements, we would really be interested if you have some or all of the following experience:
Dell server and network hardware
Microsoft SQL Server
Ubiquiti UniFi wireless networking products
Ubiquiti Security Camera Systems
WatchGuard Firewall Security Appliances
Sonos Sound Systems
VOIP phone systems (ShoreTel, Cisco, etc.)
Antivirus Applications Symantec Endpoint Protection or Kaspersky Endpoint Security
Remote Support tools LogMeIn and LogMeInRescue
Acronis Backup Software
Carbonite Internet Backup
Network design with Microsoft Visio
Using hand tools
We put the pieces of the technology puzzle together,
So our client's Practices can thrive
HOW TO APPLY:
For immediate consideration please respond and attach a current resume in PDF or Word format. We look forward to hearing from you!
***In the body of your email (or your cover letter) please tell us about an interesting or difficult technical problem that you recently solved***
Our office is located at:
944 Industry Drive
Tukwila, WA 98188
No phone calls or drop-ins please
Please visit our website at www.mmeconsulting.com for more details
Equal Opportunity Employer & Drug Free Environment