Network Administrator for Growing & Profitable MSP
Key Methods, LLC, one of the premier IT Support companies in North Central Washington, is currently seeking a Professional, Experienced, Consultative Network Administrator to provide hands-on, mid to advanced-level network technology support services at small to mid-sized clients.
PROFESSIONAL EXPERTISE AND EXPERIENCE SHOULD INCLUDE:
Be professional and personable on the phone and love going the extra mile to make people smile.
Have a good sense of humor and know how to roll with the punches.
Have a desire to work with a bunch of technology super stars.
Find yourself daydreaming about monitoring uptime and the latest and greatest technologies.
Enjoy multi-tasking -- we have a lot of things happening at once.
If this describes you, by all means keep reading! We want you and your friends!
You will be a critical member of a team working to solve real customer pain points in their network. This isn't your normal position where you may be relegated to one small piece of the company's technology, or a project that doesn't matter. Instead, you will be instrumental and have the chance to work in many areas of our clients networks.
This job involves the following responsibilities:
Configure and repair computer related hardware over the phone with remote access tools or in person.
Basic knowledge of IPv4 and IPv6 networking and associated infrastructure.
Move / Add / Change of physical and logical equipment and security accounts
Utilize existing systems for trouble ticket and task management.
Work closely with a service team to deploy new process and improve existing systems.
Be an excellent problem solver and be willing to roll up your sleeves to tackle any issue thrown your way.
Respond reliably to on-call issues as needed.
What you should bring to us:
Technical Qualifications and Responsibilities:
Experience configuring and migrating Windows Server 2012 and 2016 infrastructures
Competency to configure, upgrade and maintain client infrastructure hardware and software
Ability to self-schedule and prioritize to meet client demands and deadlines
Manage network security tools--firewall, anti-virus and intrusion detection systems
Understand proper network design and TCP/IP routing
Capability to understand monitoring logs and rectify problem events
Assess and repair or recover from hardware or software failures
Monitor network performance to optimize availability and efficiency
Perform periodic performance reporting to support capacity planning
Experience with Microsoft Exchange and SQL administration is a bonus
Desire to learn and grow, both independently and through mentorship
Possess strong, logical, troubleshooting skills
Reliable, on-time, personable, and customer-focused
Excellent verbal and written communication skills
Provide documentation for both work completed and device configurations
Ability to adhere to company procedures, processes and policies
Capacity to thrive and succeed in fast-paced, dynamic business environment
3+ years of experience as a Network Administrator
Experience tracking work in a ticketing system (ConnectWise preferred)
Experience with Remote Management Tools (LabTech preferred)
Experience working at a VAR or MSP is a plus
Certifications and degrees are great, but aren't required with solid references
Work full-time from our Wenatchee location
Participate in our 24/7 on-call rotation
Ability to work outside of normal business hours on occasion
Salary and Benefits:
Medical, dental, life and vision benefits
Profit Sharing 401K
A strong desire to learn new skills and have fun doing it!
If this sounds great to you, please submit your application by emailing your resume.
We want to hear from you!